Privacy Policy

Privacy Policy

This Privacy Policy explains how Lingua Leap Academy handles personal data in connection with its website, enquiries, enrolment process, and small-group language courses in Singapore. It describes the types of information we process, the reasons for processing it, when it may be shared, and the choices and rights available to individuals.

Terms of ServiceContact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
Processing category

Why We Use Data

We use personal data to respond to enquiries, assess starting level, match learners to groups and timetables, confirm course terms, manage enrolment, arrange lessons, provide guided practice and progress summaries, process payments, maintain records, improve website performance, and meet legal or compliance obligations. We may also use data to handle feedback, service issues, and security matters.

Processing is limited to course administration, communication, and related operational needs.
Third-party sharing

Sharing with Service Providers

We may share personal data with payment processors, hosting and IT providers, communication tools, administrative support services, and other operational partners that help us run the website and deliver courses. These parties are expected to handle data for the agreed purpose and to use appropriate safeguards. We do not sell personal data.

Service providers receive only the information needed to perform their assigned functions.
Disclosure framework

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the safety and security of our learners, staff, and systems. Any disclosure is limited to what is reasonably required for the relevant purpose.

Disclosure may be required where law, court process, or public authority action applies.

Subject to applicable law, individuals may request access to their personal data, ask for correction of inaccurate information, and raise concerns about how their data is handled. In some cases, we may need to keep certain records for legal, administrative, or operational reasons, even where a request is made.

Available rights depend on the nature of the data and the applicable legal framework.

To protect privacy, we may ask for information needed to verify a request and to understand the data involved. We will respond within a reasonable period and in line with applicable legal requirements. If a request cannot be fully granted, we will explain the main reason where appropriate.

Requests are reviewed before action is taken to confirm identity and scope.

We retain personal data for the period needed to manage enquiries, enrolment, teaching, administration, recordkeeping, dispute handling, and legal compliance. When data is no longer required, we delete it, anonymise it, or otherwise handle it in a secure manner according to our retention practices and system limitations.

We keep data only for as long as needed for the relevant purpose or legal requirement.

The updated version will apply from the stated effective date. If a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels. Continued use of the site after an update takes effect means the revised policy will apply to the extent permitted by law.

We may revise this policy when our practices, systems, or legal obligations change.

Contact for Privacy Matters

Privacy email
[email protected]
Privacy phone
+65 8152 6003
Mailing address
297, Holland Rd, Singapore, SG
Privacy contact
Use the contact details below for questions about this policy or your personal data.
Contact Page
Data category

Data We Collect

We may collect identification and contact details, enquiry and enrolment information, level screening responses, timetable preferences, payment and transaction records, attendance and progress review notes, course materials requests, and technical data such as device, browser, and usage information. Where a learner communicates with us by phone, email, contact form, or in person, we may also process the content of those communications.

The data we collect depends on the inquiry, enrolment, and course activities involved.
Collection source

Sources of Data

We receive personal data directly from learners, parents or guardians where relevant, and other persons acting on a learner’s behalf. We also collect data when users submit a contact form, make a booking, attend a screening or lesson, complete a progress review, or use the website. Some technical data is generated automatically by the site and related systems.

Information is gathered from users, course administration, and routine website interactions.
Cookie type

Cookies We Use

The website may use essential cookies to support core functions, preference cookies to remember limited settings, and analytics or performance cookies to understand how the site is used. Cookie use is kept to what is reasonably necessary for operation, troubleshooting, and service improvement. We do not use cookies to make decisions about a learner’s course outcome.

We use only standard cookie categories needed for site operation and basic measurement.
User control

Cookie Controls

You may manage cookies through your browser controls and, where available, any on-site preference tools. Blocking certain cookies may affect form submission, session continuity, or other website functions. We do not rely on cookie settings to override legal or operational requirements for processing.

Browser settings can usually be used to limit or delete cookies, subject to site functionality.